Priority Support

For When You Want Peace of Mind

If your business relies on your software system to function hour by hour and day by day, then you will want to rest assured that system is supported by the company who created it.

Just ask yourself what would happen to your business if your systems were down for an hour, or a day, or a week, and you’ll quickly realize that you need to partner with a company like Burada to build your system, run it, AND support it day to day.

If you are serious about your business, then call us today!

Priority Support Benefits

  • 2, 4, or 8 Hour Guaranteed Response Time options
  • Instant SMS Notification to support team members with escelation procedures to ensure that your issue is responded to ASAP.
  • Online ticket tracking system to track response time for all tickets, and to log details of resolutions.
  • Create a ticket just by emailing it to our special Priority Support email address from your computer or from your phone.
  • Track progress of your ticket through email update notices or through the online Priority Ticket system.

Pricing

Priority Support access is charged as a monthly automatic credit card or eCheck/ACH transaction with a six month term. Pricing is between $500-$1500/month.

Conditions

Using Priority Support will guarantee your issue will be responded to within the guaranteed response time or faster. Once the source of an issue is determined, if it is a quick fix, then it will be fixed immediately. If it is a larger issue, then the fix will be scheduled as priority internally.

   

What our customers are saying

Burada's technical skills are top of the line.
- SpeedPlexer
Performed exactly what I was looking for. Great communication! I look forward to working with Burada again!
- nFlux Solutions
Burada took a concept that I was not sure was even possible and had it to me in just a few days. The program works better than I could ever imagine, and I would recommend their work to anyone looking for a fast, reliable and knowledgable programmer.
- Entwined
So far Burada has completed all we've asked for in a timely manner. They are very easy to work with.
- IT Powered
5 star work done by the Burada team.
- YBLB
I use Burada every time I need some programming done now because of his speed and reliability, they're one of the best!
- Atherbys
Burada's low key, no nonesense approach to provide us with solutions to complex challenges has been ideal for us.
- Advanced Assessments
Burada did a great job communicating and I would highly recommend them to anyone looking for a programmer they can trust over the web.
- GoToMyPortal